Hudson,Ink's Customer Retention Program uses proprietary software to integrate printed newsletters with automated emails, social posts, and online content. The results? You get quality contacts with your customer base throughout the year leading to more repeat purchases, referrals, and positive reviews.
The numbers don’t lie:
2% increase in customer retention = same effect on profits as cutting costs by 10%
10-point reduction in customer loss rate can increase profits by 45%
67% higher spend from repeat customers than new customers
8x more to acquire new customer than retain existing one