Your team is the face of your customer service, and their attitudes are influenced by company culture.

Given that employees are people, they often have pesky human needs to feel as if their voice matters, to know what company leadership is thinking, to trust that their organization keeps its promises – and to avoid burnout.

You can see in numbers reported last year by Gallup that workers across the U.S. can find it difficult to connect to the big picture of their employers. More than half are disconnected enough that they are searching for jobs or watching for new opportunities.

A healthy workplace culture begins with communication. Seek input, welcome feedback, give support and provide direction for your team.

  • 22% of employees strongly agree leaders have clear direction for their organization.
  • 26% of employees believe their organization always delivers on promises to customers.
  • 12% of employees agree their organization does a good job integrating new hires.
  • 67% of employees are sometimes, often or always burned out at work.
  • 51% of employed adults are searching for or watching for new jobs.